📜 Terms & Conditions

The house rules for playing at Poker Supplies UK

Last updated: August 17, 2025

👋
Welcome to Our Table

These terms and conditions are like the rules of poker – they keep everything fair and clear for everyone. By using our website or buying our products, you’re agreeing to play by these rules.

🎯 The Simple Version: We’ll provide great poker supplies and service, you’ll use our website responsibly and pay for what you order. If there are any disputes, we’ll resolve them fairly under UK law.

📋 What this covers: These terms apply to all use of pokersupplies.uk, orders placed, and any interactions with Poker Supplies UK Ltd.

🌐
Using Our Website

✅ What You Can Do

Browse and shop for poker supplies
Create an account for faster checkout
Download product information and guides
Print pages for personal use
Leave honest product reviews

❌ What’s Not Allowed

Copying our content without permission
Using our site for illegal activities
Posting harmful or offensive content
Attempting to hack or damage our systems
Creating fake accounts or reviews

🛡️ Website Availability: We work hard to keep our site running 24/7, but occasionally need downtime for maintenance or updates. We’ll try to give advance notice when possible.

🚫 Specifically Prohibited Content:

Discriminatory, obscene, or defamatory material
Content that violates UK law or others’ rights
Viruses, malware, or harmful code
Spam or unsolicited communications
Copyrighted material used without permission

⚖️ Legal Cooperation: We’ll fully cooperate with law enforcement if illegal content is posted on our website.

📦
Orders & Delivery

🛒 Placing Orders

When you place an order, you’re making an offer to buy. We’ll confirm acceptance via email, and that’s when the contract is formed.

🚚 Delivery Times

UK Orders: Usually 2-3 working days
Maximum: 30 days from order confirmation
Processing: Orders dispatched within 1-2 business days

🌍 International Orders

Orders outside the UK may be subject to import duties and taxes. You’re responsible for these additional costs.

Delivery Zone	Typical Delivery Time	Import Duties
UK Mainland	2-3 working days	None
UK Highlands & Islands	3-5 working days	None
EU Countries	5-10 working days	Customer responsible
Rest of World	7-21 working days	Customer responsible

🔄
Returns & Cancellations

Your cancellation and return rights under UK Consumer Contracts Regulations:

📅 Cancellation Period

When it starts: From the moment you place your order
When it ends: 14 days after you receive your goods
How to cancel: Email or phone us before the deadline

📮 Returning Items

Your responsibility: Send items back at your own cost
Condition required: Unused and in original packaging
Our responsibility: Refund within 14 days of cancellation

💰 Full Refund Rights: You’ll get a complete refund including original delivery costs (except for premium delivery if you chose it).

⚠️ Items You CAN’T Return:

Custom-made or personalized poker sets
Sealed software or downloadable products (once opened)
Perishable items or fresh flowers
Items mixed with other products after delivery
Unsealed hygiene-sensitive products

📋 For full details: See our comprehensive Returns & Refunds Policy for complete information including faulty goods rights.

👤
Your Responsibilities

💳 Payment & Orders

Provide accurate billing and delivery information
Pay for orders in full when placing them
Notify us immediately of any order issues
Be available to receive deliveries

🔒 Account Security

Keep your account login details secure
Notify us if you suspect unauthorized access
Ensure contact information is up to date
Take responsibility for all account activity

⚖️ Legal Compliance

Use our website and products legally
Respect intellectual property rights
Don’t interfere with other users’ experience
Follow all applicable local laws

🚨 Breach of Terms: If you violate these terms, we may suspend your account, cancel orders, or take legal action to protect our business and other customers.

🏢
Our Responsibilities & Limitations

✅ What We Promise

Provide products as described
Process orders promptly and accurately
Maintain reasonable website security
Handle personal data responsibly
Comply with UK consumer protection laws

⚠️ Important Limitations

Information accuracy: We try our best but can’t guarantee 100% accuracy
Website availability: Occasional downtime may occur
Third-party links: We’re not responsible for external websites
Product images: Colors may vary due to screen settings

📋 Liability Exclusions: We limit our liability to the maximum extent allowed by UK law. We’re not liable for indirect losses, but this doesn’t affect your statutory rights as a consumer.

🛡️ Your Statutory Rights: Nothing in these terms affects your legal rights as a consumer under UK law, including rights related to faulty goods or services not provided with reasonable care and skill.

🔗 Third-Party Links: Our website may link to other sites. We don’t endorse or take responsibility for their content, privacy practices, or terms of service.

🔄
Changes to These Terms

We may update these terms from time to time to reflect changes in our business or legal requirements.

📢 When we make changes: We’ll update the “last updated” date and notify you of significant changes via email or website notice. Continued use of our website means you accept the updated terms.

⚖️
Legal Information

🏛️ Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

📄 Related Policies

🎯 Severability

If any part of these terms is found to be unenforceable, the rest remains in full effect.

📞
Questions About These Terms?

If you have any questions about these terms and conditions, please don’t hesitate to contact us!

📧 Email:
hello@pokersupplies.uk

📱 Phone:
07973 437 052

📍 Address:
Poker Supplies UK Ltd
Asquith Avenue
Leeds, LS27 9QX
United Kingdom

Business Hours: Monday-Friday 9:00-17:30, Weekends 12:00-16:00
Response Time: Usually within 4 hours during business days

Terms & Conditions